What are the due dates on Water Bills?
There are 6 cycles. The cycle used for your water/sewer bill depends on the section of town that you live in. If your account number starts with a "1", you are in Cycle-1 and so forth to Cycle-6. Listed below are the cycle billing dates. Bills are due 60 days from the actual billing date.
Cycle-1 April, October
Cycle-2 May, November
Cycle-3 June, December
Cycle-4 January, July
Cycle-5 February, August
Cycle-6 March, September
Interest starts accruing the day after the actual due date.
What if I do not receive my Water Bill?
You can obtain a statement from the Bill Lookup section of this Web site or by calling the Town Treasurers Office at (781)316-3030.
New Owner?
If you are a new property owner and have not received your water bill from the previous owner, you can request a statement as described above.
What if I pay my Water Bill Late?
Interest of 10% per annum will start accruing at the close of business on the due date.
Under state law, failure to receive a bill does not affect the validity of the bill or any interest or fines incurred due to late payment(s). It is the responsibility of the homeowner to secure his/her water bill when one is not received.
Where should I mail my Water Bill payment?
Please mail payments to:
Office of the Tax Collector
Town of Arlington
P.O. Box 210
Arlington, MA 02476
Please make checks payable to: Town of Arlington.
For proper credit, write the bill number on the check and enclose the top portion of your Water bill. To obtain a receipt, enclose a self-addressed, stamped envelope and both portions of the bill with your payment. One will be stamped paid and returned.
How do I change the old owners name that appears on the Water Bill, after purchasing the property?
New owners, at the time of recording the deed, should be sure to fill out the Change of Owner and/or Address card provided with the Municipal Lien Certificate. This will change the "mail to" portion of the bill; the permanent change will take place when the Assessors Office receives the deed from the Registry of Probate.
NOTE: All changes of owners or addresses must be made in writing, by filling out a Change of Address form (see below).
How do I change the mailing address on my Water Bill?
All change of addresses must be made in writing, either by coming into the Tax Collectors Office and filling out a change of address form or by completing a change of address form and mailing it to:
Office of the Tax Collector
Town of Arlington
P.O. Box 210
Arlington, MA 02476
What happens if I overpay my Water Bill?
Overpayments will be applied to the next billing cycle.
What happens if I do not pay my Water Bill?
Water bill payments must be received on or before the due date to avoid interest charges.
If payment is not made on or before the due date, the account will begin to accrue interest at the rate of 10% per annum, computed from the date the bill was due.
If the account remains delinquent, the amount that is delinquent is subject to being liened on the owner's property tax bill. Half the delinquent amount plus interest will be liened on the 3rd quarter real estate tax bill and the other half will be liened on the 4th quarter real estate tax bill.
The payment deadline to avoid water lien is November. Notices are sent out each year setting the exact date.
How can I tell if my Water Bill is estimated?
If there is an "E" next to the present reading, this means your water bill is estimated. Continuous estimated bills my result in a large actual bill, when the meter is finally read.
What do I do if my Water Bill is estimated?
If you find that your Water bill is estimated, please record the reading from the water meter (normally located in the basement) and call the Water Department at (781)316-3106 well before the due date. The water department will adjust your bill accordingly and a corrected statement will be mailed out to you.
The due date of your adjusted bill will not change. It will remain the same as the original water bill.
You should also discuss with the Water Department why your bill is estimated so the matter can be resolved, thereby ensuring accurate reads in the future.
What do I do if I am selling my property?
A few days before the closing, you should read the water meter (usually located in the basement) and write down the reading. Call the reading into the Water Department at (781)316-3106 and they will translate it into a dollar figure. This can be paid at the Treasurers Office or adjusted at the closing.
If my condominium was a condo conversion, will I get a separate Water Bill?
NO! The water/sewer bill is for all condominium units unless the plumbing was separated at the time of conversion. It is between you and all the other unit owners how the water bill charges are divided amongst yourselves. You should have a Condominium Association set up for payments such as water/sewer bills.
A trustee for the Association should be determined and the Treasurers Office notified of their name.
Only one trustee can appear on the water/sewer bill for mailing purposes.
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